Exchange + Returns
Return Policy:
At LimenDime Market, we take pride in offering high-quality products and ensuring your satisfaction with every purchase. To maintain the integrity of our services and uphold hygiene standards, we regret to inform you that we do not accept returns on any items unless they are damaged or defective upon receipt.
Please carefully review your order before completing the purchase, checking sizes, colors, and other product details. In the unfortunate event that you receive a damaged or defective item, please contact our customer service within 3 days of receiving your order, accompanied by photographic evidence. We will promptly assist you in resolving the issue.
We appreciate your understanding and cooperation in adhering to our no return policy, allowing us to continue providing you with exceptional products and service. If you have any questions or concerns, feel free to reach out to our customer service team, and we will be happy to assist you. Thank you for choosing LimenDime Market.
Do we offer return labels?
We do not offer return labels but hope to as we grow in the future!
Lost or Stolen Packages
When you place an order with us, please note that the liability is between you and the Mail Carrier. We do not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered, we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local post office with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes mail carriers update tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.